Sterling College welcomes students from around the world into our English language programs, whatever their needs and whatever their level of English. Our programs are appropriate for students aged 15 and up, with special seasonal programs being available for students aged 11-14, and private classes being available for younger students. Students must complete an initial placement test, and must complete a level-up test to move to the next level.
In respect of your teacher and your fellow classmates, please do NOT be late for classes, especially if you leave the school during breaks or the lunch period.
To improve your English, you need to attend classes consistently. If you will miss a class, please call us and let us know.
Reasons for dismissal from Sterling College and/or the Sterling College homestay program may include, but are not limited to:
Sterling College provides an opportunity for students to resolve disputes of a serious nature and grade appeals in a fair and equitable manner. This policy governs complaints from students respecting Sterling College and any aspect of its operations. Students will not be subject to any form of retaliation as a result of filing a complaint.
The policy applies to all Sterling College students who are currently enrolled, or who have been enrolled in the three months prior to making the complaint. The student making the complaint may be represented by an agent or lawyer.
Procedure for Student Disputes:
If you are or were enrolled in a Private Training Act Approved program, are dissatisfied with the determination, and have been misled by the Sterling College regarding any significant aspect of that program, you may file a complaint with the Private Career Training Institutions Branch.
The policy applies to all Sterling College students who are currently enrolled. Students will have 30 days from the date the grade was received to submit their concern in writing to the Academic Director.
Grades on the following assessments may be appealed: assignments, projects, tests, exams and final grades.
If the student is or was enrolled in an approved program, is dissatisfied with the program, or has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Career Training Institutions Branch (http://www.privatetraininginstitutionsbranch.bc.ca ).
Procedure for Grade Appeal
Sterling College is committed to protecting your privacy and collects, uses and discloses your personal information in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA) and other applicable legislation.
In accordance with Part 4(10)(1)(a) of the Personal Information Protection Act, we hereby notify you that your name and personal identification information, the name of your program of study, and the amount of the tuition paid will be forwarded to the Private Training Institutions Branch for the purpose of administering the Student Training Completion Fund. This information is collected by the PTIB under section 26 of the Freedom of Information and Protection of Privacy Act. For more information about the collection, use and disclosure of your personal information, visit the Agency’s website at www.privatetraininginstitutions.gov.bc.ca.
Sterling College will collect only that personal information for which it has a legal authority to do so. Information not expressly required for the operations of the school must not be collected. If information is collected from anyone other than the individual, the individual must be informed. The individual must give express consent if the information is to be used for purposes other than for what it was collected.
Forms, paper or electronic, used to collect information should include a notice of legal authority, purpose/use of the information and a contact officer for further information.
Information collected about an individual must be held for one year.
The College must correct your personal information if you request it, or make a note beside your personal information showing the correction you requested.
The College will make reasonable security arrangements to protect your personal information from unauthorized access, use or disclosure.
Third party information, either personal or economic, will be reviewed under Section 22 of the Act to determine whether such information may be released or would be an unreasonable invasion of the third party’s personal privacy.
Sterling College is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students.
This policy reflects an understanding of the contribution needed to ensure the successful achievement of your desired goals and promotes respectful and fair treatment for both students and staff.
Sterling College Commitment to you, the Student
Your Commitment to the College
You, the Student, will:
While on campus premises or during activities or events hosted by Sterling College, you are required to behave in a responsible manner, outlined in the commitments noted above. Activities that are prohibited and are grounds for dismissal are either commitments not upheld listed above or are identified behaviours that are outlined in the Dismissal Policy.
Sterling College is committed to providing a healthy and safe working and learning environment for all employees and students. This policy applies to all Sterling College employees and students.
As most Sterling College students are new to Victoria and Canada, general safety tips regarding money, renting, personal safety for women and swim safety are detailed in the Student Orientation information. Students are encouraged to talk with any of the administration staff if they have safety or other concerns.
Procedure for Fire Safety:
In the event of a fire emergency,
Procedure for Earthquake Safety:
The College Director ensures that
In the event of an earthquake emergency,
If you are under 18 years old, special rules apply to you while you are at Sterling College.
During class time, your Teacher is your supervisor.
During activities, your Activity Coordinator is your supervisor.
When you are out or at home with your Host Family, they are your ‘supervisors’.
Please remember that this is for your safety and well-being, and make sure a responsible person always knows where you are!
If you are ever uncomfortable with any staff member (or other student) at Sterling College, please talk to the College Director, the Homestay Coordinator or any office staff member.
Students who wish to withdraw from Sterling College must immediately notify the school by completing a Program Change / Cancellation Request Form included in the student binder, or available at the reception desk. Simply not attending classes is not considered an official withdrawal, and may result in academic and/or financial penalty. Once completed and signed, the form must be returned to the front desk. The official date of withdrawal will be on the day the reception desk receives this form. A refund (if applicable) will be calculated from that date. Please see our Refund Policy for details on refunds.