Refund Policy
Tuition & Fee Refund Policy
Position Responsible: Campus Director
Sterling College’s tuition & fee refund policy has been established in compliance with the Private Training Institutions Branch’s (PTIB) established policy. This policy is included as a mandatory requirement and found within all enrolment contracts for Sterling College.
APPROVED PROGRAMS – IN-CLASS OR COMBINED DELIVERY | REFUND DUE |
Before program start date, institution receives a notice of withdrawal: | |
· No later than seven days after student signed the enrolment contract, and · Before the program start date | 100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials. |
· At least 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. | Institution may retain up to 10% of tuition, to a maximum of $1,000. |
· More than seven days after the student and institution signed the enrolment contract, and · Less than 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. | Institution may retain up to 20% of tuition, to a maximum of $1,300. |
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs: | |
• After the program start date, and up to and including 10% of instruction hours have been provided. | Institution may retain up to 30% of tuition. |
• After the program start date, and after more than 10% but before 30% of instruction hours have been provided. | Institution may retain up to 50% of tuition. |
• After the program start date, and 30% or more of the hours have | No refund due. |
been provided. | |
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education): | |
• A student does not attend the first 30% of the program. | Institution may retain up to 50% of the tuition paid. |
Institution receives a evidence a study permit was denied (applies to international students requiring a study permit): | |
• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: a) The program start date in the most recent Letter of Acceptance b) The program start date in the enrolment contract • Student has not requested additional Letter(s) of Acceptance. | 100% tuition and all related fees, other than application fee. |
APPROVED PROGRAMS – DISTANCE DELIVERY | REFUND DUE |
Before program start date, institution receives a notice of withdrawal: · No later than seven days after student signed the enrolment contract, and · Before the program start date | 100% tuition and all related fees, other than application fee. |
· Student has completed no more than 30% of the program. | Institution may retain up to 70% of the tuition paid. |
• Student has completed more than 30% but less than 50% of the program. | Institution may retain up to 50% of the tuition paid. |
• Student has completed 50% or more of the program. | No refund due. |
Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed. | |
