This policy applies to all registrations with an effective contract date of September 1, 2016 or later. The effective contract date is the date the student’s Letter of Acceptance was issued, or the date the contract was signed, whichever is earlier. An international student is a person who is not a Canadian citizen, permanent resident or who has been determined under the Immigration and Refugee Protection Act to be a Convention Refugee.
In order to receive a refund of course fees, you, or your agent, must provide notice in writing that you wish to withdraw from your program.
After your course has started, shortening or reducing the hours in your program are treated as a cancellation. There are no refunds for classes missed due to holiday, graduation, orientation, and/or other situations beyond the school’s control. In cases of postponement of courses, the start date on the original Letter of Acceptance applies.
Sterling College may retain the lesser of 10% of the total course fees due under the contract or $150.00 if you are denied Study Permit authorization from Citizenship and Immigration Canada. You must provide Sterling College with a copy of the denial letter prior to the program start date as set out in the most recently issued Letter of Acceptance. If you fail to advise Sterling College, or choose to withdraw for other reasons, the refund policy below will apply.
If you are enrolled with or are studying at Sterling College on the basis of a Study Permit and you withdraw from your course or are dismissed by Sterling College, Sterling College is required to notify Citizenship and Immigration Canada.
Where you did not meet the Sterling College specific minimum requirements for admission through no misrepresentation or fault of your own, Sterling College will refund all course fees paid under the contract, less the non-refundable Registration and Homestay Placement Fees.
Refunds will be paid within 30 days of Sterling College receiving written notification of withdrawal and all required supporting documentation, or within 30 days of Sterling College’s written notice of dismissal. If you paid your registration via your agent, your refund will be paid to your agent, who will then transfer it to you.